In Shop or On Site
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“We offer a variety of services aimed at maximizing maintenance dollars and minimizing down time.”
In Warranty/ Post Warranty Maintenance
Service of all Vivax-Metrotech and SebaKMT equipment
Factory Authorized service for Prosser, Pelsue & Greenlee-Tempo Equipment
Our quality program is designed to assure trouble free operation of your equipment upon its return. We accomplish this by performing a 100% AQL by manufacturer’s specification on repairs with special emphasis on the reported problem.
We do not offer flat rate pricing. We perform all repairs at time and material. As stated above we will automatically call with an estimate on all major repairs. We will happy to provide you with pricing on any repair be it a minor, normal or major repair at your request at no additional charge.
Our pricing policy is time and materials. All inshop service is performed at a rate of $75.00 per hour in 1/10-hour increments. Onsite repairs are at a rate of $135.00 per hour-point to point.
All services are performed by approved estimate. If the estimate is not approved, the equipment will be returned clearly marked unrepaired material, and there will be no charge. Also, if the equipment is determined to be beyond economical repair, you will be notified of the cost and the problem. Again, the equipment will be returned clearly marked beyond economical repair at no charge.
Estimates will be provided for all repairs that are determined to be major repairs. “Major” being more than 3.5 hours labor and $200.00 in parts or 50% of replacement cost, whichever is less.
While we will try to be as exact as possible with estimates they are not quoted as a firm price. If we are going to exceed our estimate by more than 15% we will call for another approval. If the second estimate is not approved, the equipment will be returned as described under service at no charge.
We guarantee the entire unit to be free from defects for a period of 60 days from the date of repair. This includes any parts installed during the original repair and all labor needed to bring the unit to good operating condition. We exclude abuse from the warranty.
Turnaround time is kept to a minimum. We keep a wide variety of commonly used parts in stock however we can not keep every part for all the equipment we service in stock. Should we have to order parts to complete a repair we order them as soon as possible. In the event the part is quite expensive we will contact you for approval if the part has an extended back order or is unavailable, we will notify you.
We offer a “priority service” in emergency situations. Briefly this service gives the fastest possible turnaround. We provide this service at no extra charge.
We service nearly all brands of cable and locating equipment. Please call for specific model numbers.
We service a wide variety of telecommunications test equipment both in and outside plant. Again please call for specific models.
We service a variety of equipment used by power companies. Please call for specific models.
For In Shop Repairs
Collect Shipments- We will accept collect shipments. These charges will be added to your invoice
1. Return address and whose attention it should be shipped back to.
2. Billing information- We do not require a PO #. If you do, please include it along with billing address if different from the shipping address.
3. Contact name and phone number for estimates.
4. Explanation of problem with the equipment especially if the problem is intermittent.
*A repair form is available for your use.
Unless you request, we will return items 70 lbs and under via UPS ground service and 71 lbs and above via truck service. We ship all items with no declared value. If you wish your parcels to be insured, please advice us. The cost is $.50 per $100 of declared value.*
*Prices subject to change.
Please ship all items to
M.T. Electronics, Inc.
3246 Jubal Early Hwy
Boones Mill, VA 24065
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New & Used Equipment
The finest and easiest to use cable/pipe locators, and inspection cameras on the market today.
SebaKMT manufactures the best water leak detection equipment in the world.