Little things, you know if a company can’t get the little things right how can anyone have confidence that they can get the big things right. That’s why we at MT electronics are very detailed oriented when it comes to the little things. Like testing of the accessories or making sure the accessories that came in with the unit are returned. If all the accessories are not returned or are not tested and they are bad, in effect your equipment is still broken or you will not be able to use it. That’s why when we do quality assurance testing on your equipment we use your accessories to make sure they’re functioning properly and are with the unit. Cleaning the unit of dirt, debris and if possible getting paint and other marks off the unit as well.
We sell/distribute the best locating equipment in the world and the best water leak detection equipment there is. We sell Vivax-Metrotech cable and pipe locators and pipe inspection cameras. We sell/distribute SebaKMT water leak detection equipment, both are world class and sold worldwide. We support what we sell, after the sale we provide on site training in one or two sessions depending on what the customer would like. In the first session we will familiarize the customer with the equipment, show them how to operate it, then let them use it for a while then come back in a week or two or a month and answer questions and go over it again. We know how to use our equipment and understand how the customer uses it so we have a very good record of getting people trained on the use of the equipment and of course the theory of locating cables and pipes. Training for leak detection equipment is handled the same way we provide multiple training sessions as necessary. So customers can understand how to use it for their particular situation.
Service: Our warranty does not just cover the repair, it covers the entire unit. As an example if a customer sends in a locator, transmitter and receiver for service and the transmitter is defective we’re going to repair the transmitter and then go ahead and do a good preventive maintenance routine on the receiver to make sure it is in good working order. the warranty period then we warrant the entire piece of equipment for 60 days after the repair. The warranty includes all the labor and the parts that were in the original repair and for the rest of the unit it includes the labor to bring it back to good operating condition if something fails within the warranty.
Sales on site demonstrations of the equipment you would be buying. We do training as well if someone needs us to come in and do a class for their folks we have power points on the theory of locating that we can bring and go over with the class when.
When Verizon started contracting out their buried cable locating they were using a company that was called No Cuts. We were asked to start servicing their equipment they used Metrotech 810s. We went to Metrotech to get trained on how to service their equipment. And that’s how we began our relationship with Metrotech. Then as time went on we became a distributor for Metrotech and then we became an authorized service center for all in and out of warranty service on all Metrotech products. Then when Metrotech and Vivax merged during the economic down turn the name changed to Vivax-Metrotech we became a distributor for Vivax-Metrotech locating and inspection products.
We also offer on site services like private locating, fault locating of private electric services and water leak detection of private water lines.